In the event of a claim, please call the insurer directly on the contact numbers below.
At Elevations Express we pride ourselves on getting claims sorted quickly and to your satisfaction. We have agreed contacts within each of our carriers claims departments, as we recognise that when there is a claim this is the time that your client needs assistance most.
We have nominated loss adjusters with each of our carriers, which ensures that they are aware of our enhanced policy wording.
- Contact Numbers
- Claims Handling
- Making a Claim
Contact Numbers
Ensure you make a note of any claim reference number or other information that you are given and keep it in a safe place.
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Aviva Insurance Ltd
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| Flats Insurance (1EV) Residential Property Owners (2EV) Property Owners Portfolio (3EV) |
0345 302 8424 Quote the individual policy number. This number can be found on the policy schedule. |
| Commercial Combined (4EV) Commercial Property Owners (5EV) |
0345 302 8424 Quote the individual policy number. This number can be found on the policy schedule. |
| Liability | email: glasnew@aviva.com Quote the individual policy number. This number can be found on the policy schedule. |
| Directors and Officers | 0800 015 1498 |
| DAS Legal | 0345 300 1899 |
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AXA Insurance
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| Flats Insurance | 0330 094 7089 or email cpschemesclaims.ins@axa-insurance.co.uk |
| Management Liability Policy | 0800 9556111 |
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Covéa Insurance (previously Sterling Insurance)
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| Flats Insurance | 0330 024 2266 (option 1 then 3) |
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NIG
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| Flats Insurance | 0345 300 4647 |
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Ecclesiastical Insurance – Heritage Flats
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| All claims other than legal | 0345 603 8381 (Select option 1 for Property Investors) |
| Legal Expenses | 0117 934 2104 (operated by DAS) |
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Abbey Legal Protection
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| Legal Expenses | 0345 481 8715 (helpline) 0345 350 1099 (claims line) |
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ARAG Legal Insurance
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| Legal Expenses | 0117 917 1698 (claims line) 0344 571 7978 (helpline) www.arag.co.uk/newclaims |
